Return Policy & FAQs

  

1) Items were damaged during transit. We must be contacted within 48 hours of delivery.  Photographic evidence MUST be submitted and it is subject to denial if judged to be used. Customer pays shipping costs, and the original shipping costs will NOT be refunded. 

 

2) If you are not satisfied with the product, and it is in its original condition (unused, labeled, and undamaged), contact us by email at TheCowsCoop@yahoo.com within 48 hours of delivery. Photographic evidence MUST be submitted and it is subject to denial if judged to be used. Customer pays shipping costs, and the original shipping costs will NOT be refunded. 

 

3) In regards to shirts and other apparel including purses, items may be returned within 30 days of purchasing IF item is in original condition (unused, labeled, and undamaged). Please email TheCowsCoop@yahoo.com for assistance. We will send you a return label with instructions. A full refund will be sent to the bank account used to purchase item once the item has been received and we agree it is in the original condition.

4) Any other matters please contact us via email at TheCowsCoop@yahoo.com.

 

 ALLERGEN NOTE: A variety of ingredients are used in our products. At some point, these ingredients may have been in contact or cross contamination may have occurred. It is imperative that you are aware of allergens that could affect you. Please don't hesitate to reach out with questions.